Thursday, October 29, 2009

These are the rules.......these are your options......

8 years ago, September 11 was a tragic day. September 12, heighten in security started. Airlines, FAA required passengers traveling to get to airports all over the world early because of new security measures. These security measures we adhere to everyday, i'm not an exception and passengers are not an exception either.

90 minutes before departure, that's when passengers are suppose to be at an airport. That's for domestic travel. When you are traveling from an internation airport, 3 hours before departure. Earlier the better. Check-in closes 30 minutes prior to departure. Boarding starts right at 30 to 25 minutes to departure time. We have rules, we follow them. If you don't want to miss your flight, show up on time, all the time. That's all. We may have a small airport but we have big rules. There are at times exceptions to the rules but they don't come frequently.

You didn't know where to park your rental car, you walk a little slow with a cane and a dog in tow, you show up right after check-in is closed, you aren't getting on the flight. Not my fault that you didn't know where to park the car or the fact that you can't move fast enough. Should've started out early. If I can be here on time, maybe you should too.

Lady is talking to me near security, I have boarding passes to count, make sure that everyone and everything is secured and ready to go, give out counts to ramp agents at the plane and this lady is wondering if I will make an exception to let her on. It's 06:15am. Boarding doors close 10 minutes prior to departure. She pleads. She has a carry on, I say no. There are 2 other people that miss their flight and they are both bellyaching about why they can't get on the flight. You're late, that's why you aren't getting on the flight.

Gave lady with the dog options of how to get to final destination. Talks to another agent, agent tells her the same thing. Poor dog, so cute. I would have let the dog go without her. Anyways, if you are late for a flight, don't fight anymore. Get to an airport early that's all there is to it. I can be a compassionate person but if you know it's your fault that you are late, don't expect me to feel bad for you.

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