Icing on the cake!

Old man comes to counter, it's 340pm. Slams his paper on the counter and tells me that his wife isn't here. I look at him knowing that the words coming out of his mouth is going to be, this is your airlines fault. He says his wife didn't make the flight out of PHX. I tell him that it's possible that her flight got into PHX a little late where she missed her connection. I look at her reservation and it's true, her flight came into their gate 25 minutes before our PHX to SBP flight was scheduled to push out of the gate. Mind you, 25 minutes is still considered a legal connection. Man is upset, that it's was our airlines fault that she didn't make it on her flight. I tell him, my airline is the express carrier. The ones at fault here is the mainline carrier. He demands a free ticket. On what grounds? That his wife was late he says. I tell him no, I'm not authorized to give you a free ticket because your wife's flight was late getting into PHX. I told him that if he wanted a free ticket, his wife can ask US Airways in PHX for a free ticket, mostly likely, they won't give her one. I told him that it wasn't my fault that his wife's flight was late. I've been here in CA since 5a and don't have time to go to Charlotte, NC to cause a delay on his wife's flight so that she will be late getting into PHX.

Really? Yes, really. This is what I and my co-workers go through on a daily basis. These kind of people are the ones that keep making my job interesting. They have no idea that they are the laughs of our parties. This one is for the books. The fact that Ryan had to deal with him as well is just more funnier than what I went through. He gave me an attitude, I dished it back. If you can't travel as a flying passenger, maybe you should take the train, a car, bus, a hover-round. Once again, not acceptable!